Most frequently asked questions


This entirely depends on the watch you are buying. We will always tell you of any flaws in terms of how close our watches are to the authentic version.

An automatic movement uses kinetic energy to power itself. This means that no battery is used within the watch. A quartz movement is a battery-powered movement. Most high-end authentic watches use automatic movements.

A chronograph is the small dial on the watch face. Some watches may have 1 chronograph and some can have 4+. They are usually used to show seconds, a stopwatch function or show times for different time zones. All of our watches with chronographs have fully functioning chronographs, just like the authentic version (unless stated otherwise).

Most of our watches are water-resistant and we will specify within our description of each watch if a watch has been tested and to what depth. If you do not see a specific depth that a watch can be submerged to then you should assume that the watch can take some light water wear, but is not to be submerged in water or worn in the shower.

Shipping & Returns

We offer Fast Shipping to every country in the world with shipping DHL,UPS. With All Europe region Free shipping of we provide a 100% guarantee on Tax-free delivery in the EU countries by shipping from the UK

As Swisschronox, we have warehouses in , Europe, and the Far East. Your orders are dispatched from the nearest warehouse depending on stock status. Your orders are shipped to you from Hong Kong or Europe warehouse. The products belonging to the orders you gave during the day are sent to the operation center the next day and the tracking codes are provided to you again within 1-2 days. Under normal circumstances, your products will be delivered to you within 2-5 days after reaching the distribution center. Depending on the reasons such as density in transportation companies, congestion at customs etc., in some special cases, your orders are delivered to you 10 days after they arrive at the cargo distribution center; in the event of such a delay, please contact us via the contact form or mail to info@swisschronox.com to receive further information.

We do not accept returns and exchanges unless your case is a special one (for example, DOA). Refunds or exchanges, if offered, will be issued for the 80% of the total amount of the purchased product only less the transaction fees. The returned item must be 100% brand new, plastic wrapped in the same condition as we shipped out. We do not offer exchange or refund if the plastic wrapped is opened or damaged.


We offer multiple payment methods, each with their own benefits.

Your payment details will be encrypted through SSL-method. Together with your creditcard company we make sure the processing will be done correctly. Possibly your credit card company will ask for a 3D-Secure verification code. This is extra security for online payments done with creditcards.

By using this payment method you will get 5% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the bank account information within 1 working day.

We accept payment methods like Western Union, and Bank Transfer.


Still have questions?